SASSA Status Check

Checking Your SASSA SRD Grant Application Status: A Detailed Guide

If you have applied for South Africa’s special COVID-19 Social Relief of Distress (SRD) grant from SASSA, it is crucial to regularly check your application status. This ensures you get timely updates and avoid delays in processing.

This comprehensive guide provides step-by-step instructions on the various methods available to check your SASSA status online, via phone, SMS, WhatsApp, and more. We also explain possible status messages and what they mean.

Why Regularly Check Your SASSA Status

Monitoring your SASSA SRD grant application status frequently enables:

• Receiving timely updates on processing and avoiding delays
• Identifying and quickly resolving any issues or discrepancies
• Having clarity on reasons behind rejection to file accurate appeals
• Confirming when payment is initiated and received into your account

The Department of Social Development recommends checking once every 30 days when new funds are disbursed.

Methods to SASSA Status Check

1. Online SASSA Status Check

The quickest way to check your status is directly through the secure SASSA website. Simply enter your ID number and cell phone details to receive an SMS link to view your status.

2. Via USSD

Dial *120*69277# or *120*3210# on your cell phone for the SASSA balance response with status details.

3. Toll-Free Helpline for SASSA Status Check

Call the SASSA helpline at 0800 60 10 11 from Monday to Friday between 8am – 4pm and speak to an agent for status updates.

4. SASSA Status Check SMS Method

Send “SASSA [ID number]” as SMS to 0820468553 and you will receive automated response with your status.

5. WhatsApp for SASSA Status Check

Save number 0820468553 as “SASSA Status”. Send WhatsApp message with your ID, name and surname to receive status reply.

6. SASSA Status Check via Moya Mobile App

The Moya App by DSD provides multiple SASSA services. Download Moya App and enter your ID when prompted to check status.

7. In-Person at SASSA Offices

Visit your nearest local SASSA office during operating hours (8am – 4.30pm, Mon to Fri) with your documentation for an in-person status update.

Understanding SASSA Status Check Meanings

Possible status messages from SASSA include:

• Application Submitted: Initial acknowledgment
• Application Processed: Verification in progress
• Approved / Payment Initiated: Congratulations! Expect payment soon
• Payment Received: Funds have been deposited into your account
• Rejected: Unfortunately your application was declined with reasons
• Update Required / On Hold: More information needed from you
• Payment Pending / Under Review: Decision still pending

Social Grants: Payment Dates 2024-2025

How to Appeal Rejected SASSA Applications

If your application for SASSA social grants has been rejected, you have the right to appeal the decision. Follow these steps:

1. Request Reason – Contact SASSA and request the official rejection letter which outlines why your application was declined. Understanding the reason is key.
2. Gather Documents – Compile any new supporting documents you have, like updated medical assessments, bank statements, ID documents, etc.
3. Complete Form – Obtain and complete the SASSA Appeals Form SASSA-APL-02 in full. List the grant type and explain why their decision should be reconsidered.
4. Submit Appeal – Submit the completed appeals form, along with copies of new supporting documents, at your nearest SASSA office. You can track the status of your appeal using your reference number.
5. Follow Up – If you do not receive a response within 10 working days, follow up for an update on your appeal.

Who to Contact for More Help

For additional queries, contact the SASSA call center or visit your nearest regional SASSA office. Full contact details are available below:

Call Center: 0800 60 10 11

FAQs

How often should I check SASSA status?

We recommend checking every 30 days when new payment tranches are released.

My application was rejected unfairly. What next?

Submit an appeal by following the SASSA appeals process. Provide any additional documents needed to make your case.

I have not received payment yet. What should I do?

First, check whether your status shows payment as initiated or pending. If delayed beyond stated date, contact SASSA call center.

Regularly monitoring your SASSA SRD grant application status is vital to ensure you receive entitled benefits without delays. Follow this comprehensive guide to check via multiple methods.

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